Outsourced Support Services

Outsourcing of daily IT operations and management of Infrastructure is the hallmark of Unbox Data Centers. One or more shared resource would engage with the client based on business need from time to time.

The general approach for Outsourcing is that Unbox allocates suitable resources essential to cater to the requirements and operations of the existing IT setup.

Outsourcing is one of the many keys to success in business, especially for smaller business looking to compete in a competitive industry. Expertise assistance can be achieved, without paying a full salary makes it well worth the cost.

Here are a few benefits of outsourcing support service:

Customers get 365X24/7 support from an expert team ready to help regarding any problems.
Customers get 365X24/7 support from an expert team ready to help regarding any problems.
You no longer need to worry about providing support yourself, which frees up your time to do other things.
Outsourcing provides a cost-effective solution to help you grow your business.
Better customer retention comes from great support provided around the clock.

Unbox Data Centers Offers:

Customer Support Services
Complaint Handling and Dispute Resolution
Up-sell/Cross-sell
Consumer Hardware / Product Support Services
Product Registration/Activation
L1, L2, L3 & L4 tech support services
Set-up and Configuration
Triage Support
Warranty Management/ RMA
IT Support Services
System Management
Inventory Management
Customer Query Helpdesk
Trouble Ticket Management
Loyalty and Retention
Installation/Configuration Support
Technical Support Services
Remote Diagnostic Services
Product Testing, Bug Fixing, and patch Management
Service pack and Database Upgrades
Engineer Dispatch Management
App Support
Account Management

Why Outsourced Support Services Beneficial for the Businesses Nowadays

Control IT Costs

Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, only pay for what you use when you need it.

Reduce Labor Costs

Hiring and training an IT staff can be very expensive, and temporary employees don't always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.

Skilled, Qualified, Experienced and Proficient.

If you’re not IT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but so is experience.

Increase Competence and Competitiveness

Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.

Stay Focused on Your Core Business

Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.

Reduce risk

Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly.

Speedily Execute New Technology

A quality outsourced IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money.